Return Policy
At Chic Aura, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process. Please review our return policy below for more details.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition (unused, unworn, unwashed, and in the same packaging as when received).
- The return request must be made within [number of days, e.g., 14 or 30 days] of receiving the product.
- Proof of purchase is required (order number or receipt).
- Certain items, such as personalized products, beauty products, and gift cards, are non-returnable for hygiene and safety reasons.
2. How to Return an Item
If you would like to return an item, please follow these steps:
- Contact Us: Email us at info@peshawarichappalshop.com with your order number and the reason for the return.
- Return Authorization: We will review your request and provide you with a return authorization and instructions on how to send the item back.
- Pack the Item: Ensure the item is securely packed in its original packaging (if possible) to prevent damage during transit.
- Return Shipping: You are responsible for the return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to return items as we cannot guarantee that we will receive your returned item.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within [number of days, e.g., 7-14 days].
- Exchanges: If you would like to exchange an item for a different size, color, or style, please indicate that in your return request. Depending on availability, we will send you the exchange item once we receive the returned item.
- Non-refundable Items: Shipping costs are non-refundable. If you received a free shipping promotion on your order, the actual shipping cost will be deducted from your refund.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [Insert contact email] with a description of the damage and photos if possible. We will offer you a full refund or replacement at no additional cost. Claims for damaged or defective products must be made within [number of days, e.g., 7 days] of receiving the item.
5. Sale or Clearance Items
Sale or clearance items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
6. Canceling an Order
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. Once the order has been shipped, it will follow our standard return policy.
7. International Returns
For international customers, return shipping is at the customer’s expense. Refunds will be processed in the same manner as domestic returns, and any applicable customs duties or taxes are the responsibility of the customer.
8. Contact Us
If you have any questions about returns, exchanges, or our policies, please contact us at: info@peshawarichappalshop.com